Careers / Operations & Customer Success
Customer Success Manager
Ensure our clients gain maximum value from our platform. Develop onboarding programs, monitor user engagement, and drive initiatives that improve overall satisfaction and retention.
- Department
- Customer Success
- Location
- Quincy, MA / Remote
- Department
- Full-Time
Key Responsibilities
- Lead onboarding and training sessions for new clients.
- Maintain ongoing communication to address customer needs.
- Analyze client usage data to proactively address potential issues.
Qualifications
- Proven experience in customer success or account management.
- Strong interpersonal and analytical skills.
- Familiarity with CRM tools and data analytics.
